Registration

Customers are not required to register to order products from our website. The only required information to place an order is your name, address, email address, phone number, and payment information. Your email address will only be used to send order and shipping confirmations.

All information that is entered is the sole ownership of Supercore International, Inc. hereinafter SII, and will not be sold or distributed, and is only used to process orders and to follow up with customers.

Hard Steel Orders

When you place an order, we will request certain details so that we may process your order quickly and efficiently. In addition to your name, address, email address, and phone number, we will also need your payment information, such as a credit card or debit card number. Your contact details will only be used in case there is a problem with your order or if any other important information that we need to relay to you comes up.

Hard Steel Customer Service

The information you provide to SII will be used to send your order confirmation and shipping confirmation emails. Customer service inquiries will be responded to via email or telephone, whichever is your preferred method. We will only contact you regarding your inquiries or orders.

Special offers

We periodically offer special deals or discounts, which may be delivered by email or by physical mail. We respect your privacy, so if you are not interested in receiving special offers, you may opt out. See ‘Opt-Out’ section.

Product or Website Updates

If there are important website updates that we think you would be interested in, or if we revise or introduce new products, we may send this information via email or physical mail. See ‘Opt-Out’ section.

Newsletter

Our informative newsletter is available to anyone who wishes to receive it on a non-paid subscription basis via email. We respect your privacy, so if you do not wish to receive the newsletter, you may opt out. See ‘Opt-Out’ section.

Personal Information

Your information privacy is important to us. Personal information provided by you for orders and/or inquiries will not be sold or shared with third parties.

Third-Party Representative

Outside shipping companies are used to deliver your orders, such as USPS, UPS, and FedEx. An outside credit card processing company is used to process your payment information for goods and services. These third-party companies do not share or sell your private information and are only allowed to use your private information to process and ship orders.

Legal Disclaimer

We will comply with all law enforcement, courts, and other judicial systems in accordance with the law, and we reserve the right to disclose any private details to comply with the aforementioned parties.

Log Files

As with most websites you visit, certain files are collected and stored digitally when you enter or leave. This information does not pertain to an individual’s identity. What is saved is an Internet Protocol (IP) address, operating system, time on site, click patterns, navigation patterns, age of people who are on the website, and demographics, as well as buying habits based on this data. This information is used to analyze web traffic and for third-party advertisers.

In addition, cookies are also collected. This is a small text file that is stored for record-keeping purposes, and to make your experience more enjoyable. For instance, cookies will allow you to save shipping or payment information, so it does not have to be reentered multiple times. This website is still fully functional even if cookies are disabled. This statement covers SII and its group of ecommerce web stores and does not apply to third-party advertisers or companies.

Google AdWords

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who have not completed a task on our site, such as using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the SII website. Any data collected will be used in accordance with our own privacy policy and Google’s privacy policy. You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

Please read through the external website’s policy to make sure it coheres with your preferences.

External Links

This website may or may not contain links to external websites. While these links are trusted on our end, they may have different or conflicting policies that do not apply to this website. Be advised that SII and its parent companies are not responsible for anything once you leave this website.

Please read through the external website’s policy to make sure it coheres with your preferences.

This Website may feature products and services of third parties ("Products and Services") or contain links to websites operated by third parties ("Third Party Websites"). This Website does not have any influence or control over any such Products or Services or any Third Party Website. Unless otherwise stated, This Website is not responsible for and does not endorse any Products or Services or any Third Party Website, or its availability or contents. This Website is not responsible for any agreement or understanding you enter into with a third party through a Third Party Website and/or in relation to any Products or Services. We wish to disclose that we may use affiliate links to products and or services for which we sometimes receive compensation. This Website is a participant in a number of affiliate advertising programs. For instance, we participate in the Amazon Services LLC Associates Program. As an Amazon Associate, we earn from qualifying purchases.

Security

The safety of your personal information is paramount to us. When your orders are processed, and payment information is sent, it is encrypted with secure socket layer technology (SSL) to ensure that it is not hacked or intercepted by malicious parties. All of your credit card information is encrypted and stored in cold storage (offline).

Personal Information

If your name, address, phone number, email address, or payment information changes, or if you simply do not wish to purchase SII anymore, simply email customer support to aware them of anything that needs to be corrected, deactivated, or moved.

Testimonials

Customer testimonials posted to this website have been done so with prior consent from real customers and have only been edited to adhere to proper grammatical and spelling standards to ensure readability. They are uploaded to provide real feedback to future and current customers. Any paid testimonial or endorsement will be listed as “paid testimonial” and any actor portraying a real person will be listed as a “paid actor”.

Opt-Out

We give you the opportunity to opt-out of receiving emails, physical mail, or newsletters from us. For instance, if you have purchased a product and do not wish to receive any future correspondence regarding discounts, specials, or marketing materials, you may opt-out of our database.

In addition, if you feel you would like to receive promotional material or marketing material after already opting out, you may email customer support and indicate that you would like to do so.

Business Transitions

In the event that SII or its group of ecommerce web stores are sold or acquired by an outside organization, personal information may go along with the asset transfer. If this occurs, you will be notified 30 days prior to the official transfer date, and you may move, delete, or change any information that you would like to if you choose to do so.

Privacy Policy Changes

We reserve the right to change this privacy policy at any time or date without notice. But in the event that important changes are made that we feel customers would like to know about, a notice of change will be sent or uploaded to the website to make this known.

Return Policy & Refunds

If you are not 100% satisfied with your purchase, you can return the product and get a full refund, less the cost of shipping. You can return a product for up to 90 days from the date you purchased it.

Simply contact us, then send the unopened remaining product to the address we provide along with your RMA number written on the outside of the package. You are only responsible for the cost of return shipping.

Shipping

When you place an order, we will process your order quickly and efficiently. All orders are shipped discretely under SII not Hard Steel to ensure total privacy of your order.

Contact Us

If you have any questions or concerns regarding the website, this privacy policy, or any products that are offered, please contact us using the provided contact form on this website.

Contact: Hard Steel Customer Support

Call us at: 1-800-573-5933
Email Address: customersupport@supercoreintl.com